Nicola started her career more than 25 years ago as a CIR (Coordinator for International Relations) on the JET programme, which led to positions in Japanese governmental organizations promoting international cooperation and technical standardization. After four years working at NTT Docomo in mobile security, Nicola moved to McAfee where she led consumer business development in Japan. She currently works as Director of Customer Insights and Advocacy, responsible for developing and scaling McAfee's Global Voice of the Customer and NPS® programs. Her passion for CX-driven business growth is second only to her passion for promoting safer, confident ways to live our digital lives. Nicola holds BSc (Hons), MBA, is fluent in Japanese, and recently graduated from the Oxford Advanced Management & Leadership Programme, Saïd Business School, University of Oxford.